This policy explains how ItsMyClinic collects, uses and protects personal and patient information.
1. Who we are
ItsMyClinic is operated by Trailfive Technologies (Pvt.) Ltd., Soan Gardens, Islamabad, Pakistan. Clinics and hospitals using our software own and control their patient records; we process that data only to provide the service to them.
2. Information we collect
Account details you give us (name, email, phone, facility name and city), patient and health records that facilities enter, and basic usage data such as device, browser and login activity.
3. How we use it
To run and support the service, send reminders facilities request, process payments, keep the system secure and meet legal obligations. We never sell personal information or use patient data for advertising.
4. Sharing
We share data only with trusted service providers that help us run the service (such as hosting and SMS or WhatsApp delivery), with users your facility authorises, or when the law requires it.
5. Security
Data is encrypted in transit and at rest, protected by access controls for each role, logged for audit and backed up daily.
6. Your rights
You can ask to see, correct or delete your information. Patients should contact the facility that treated them, and we will help the facility respond.
7. Applicable law
We respect the right to privacy under Article 14 of the Constitution of Pakistan and comply with the Prevention of Electronic Crimes Act, 2016 and other applicable laws.
8. Contact us
Email info@itsmyclinic.com or call +92 310 4269626. See also our Terms of Service.